Cruises may be changed or cancelled due to weather at the Captain’s discretion. Tours that return early will be prorated. Tours that are canceled by the company will be refunded. No refunds will be issued for a no show.
Private Charter deposits will not be refunded if you cancel a cruise within 30 days of your chartered cruise. Tickets for public cruises are not refundable or exchangeable. We do not issue refunds for light rain or if it’s cloudy, we will still sail unless the weather is unsafe aboard the “General Schuyler”. Cruises aboard the pontoon boat “Kaydeross” are weather dependent and may be cancelled prior to sail time and tickets will be refunded or rebooked. The weather often changes quickly here and we may wait until close to departure time to make a sailing decision. Decision to sail is at the Captains discretion. If we sail and you choose not to go, your ticket will not be refunded. If you DO NOT HEAR from us or receive a cancellation email, we are planning to sail, you do not need to call us to see if we are sailing.
Inclement Weather Policy
We do not cancel cruises for overcast sky or occasional spitting drizzle. If its just plain raining or dangerous weather, WE will cancel the cruise and you may choose to reschedule or to receive a full refund. If it starts raining in the middle of a cruise aboard the Kaydeross, we will return to the dock and pro-rate your cruise refund. If your cruise is part of a tour with one of our business partners, the cruise only portion of your ticket will be refunded.
No-Shows for a Public Cruise or Charter will receive no refund.
Minimums & Maximums
Public Cruises require a minimum of 4 passengers to go out. Please be sure to ask about this if you are driving some distance. We have limited capacity that can not be exceeded. The only way to ensure that we have room for you is to purchase your ticket ahead of time, which you must do on the website. We do not take phone reservations. We will sell tickets at the door provide we have capacity. Should a cruise you have purchased tickets on fail to reach the minimum number of passengers, you may choose to reschedule or to receive a full refund.